Zarpac’s Accessibility Policies and Multi-Year Accessibility Plan

This 2014-21 accessibility plan outlines the policies and actions that Zarpac Inc. will put in place to improve opportunities for people with disabilities.

Statement of Commitment

Zarpac Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Customer Service Standard

Zarpac Inc. has developed a separate policy to support its commitment to the AODA Customer Service Standard and will continue with that regulation. Zarpac Inc.’s Customer Service Standard Policy is available in an accessible format upon request, as outlined in that Policy.

Zarpac Inc. has implemented training for their employees who deal with customers on their behalf and for those employees that are involved in the development of policies. Zarpac Inc. has enhanced its onboarding/orientation program to include this training to its new employees.

Accessible Emergency Information

Zarpac Inc. is committed to providing our customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


Zarpac Inc. is now in compliance with its training requirements under the IAS Regulation and on disability related obligations under the Ontario Human Rights Code, achieving accessibility by 2025 and the requirements of the standards: Information and Communication, Employment, Transportation and Design of Public Spaces as they apply to Zarpac Inc.

Zarpac Inc. will enhance its onboarding/orientation program to include this training and will ensure all new employees receive the training required by Ontario’s IAS Regulations as soon as reasonably possible.

Information and communications

Zarpac Inc. is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Zarpac Inc. has not made a significant refresh to its existing web content, however, if requested, Zarpac Inc. will work with individuals to make the content accessible in some way, such as large print. Prior to January 2, 2021 Zarpac Inc. will ensure that its public website and web content will conform to WCAG 2.0 Level AA by contacting and instructing its web developer to use software that supports accessibility and complies with the requirements as stipulated in the Ministry’s guidelines for accessibility.

Zarpac Inc.’s feedback processes are in place and are accessible to people with disabilities upon request. Zarpac Inc.’s customer feedback processes allow for multiple types of communication such as email, telephone or regular mail.

Zarpac Inc. will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016, to the extent practicable by offering information verbally or in large print upon request.


Zarpac Inc. is committed to fair and accessible employment practices that will endeavor to attract and retain employees with disabilities through all stages of the employment cycle. No later than January 1, 2016, Zarpac Inc. will notify internal and external job applicants on its job postings that, where needed and when requested, accommodations for disabilities will be provided to support their participation in all aspects of the recruitment process.

If a selected applicant requests an accommodation, Zarpac Inc. will consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner which takes into account the applicant’s accessibility needs.

Zarpac Inc. will inform new and existing employees by email, memo and/or staff meetings of their policies (or change in policies) for supporting employees with disabilities, including providing employment related accommodations for disabilities.

Where an employee with a disability so requests, Zarpac Inc. will consult with the employee to provide or arrange for the provision of accessible formats and communication supports for information that is needed in order for the employee to perform his or her job and information that is generally available to all of its employees.

Zarpac Inc. shall devise a process for accommodation that will include:

  • The manner in which an employee can participate in the development of their accommodation plan
  • How the employee is assessed on an individual basis
  • The manner in which Zarpac Inc. can request an evaluation by an outside medical or other expert at its own expense to determine if and how accommodation can be achieved
  • The steps which Zarpac Inc. will take to protect the privacy of the employee
  • The frequency in which the plan will be reviewed and updated
  • If denied, the reasons for the denial
  • If requested, accessible formats will be provided, and
  • Individualized workplace emergency response information, if required

Zarpac Inc. will have in place by January 1, 2016 a documented process and/or individual accommodation plan for supporting employees who return to work after being away for reasons related to their disabilities. If they are covered by the WSIB Act then the Act’s return to work process will apply.

Zarpac Inc. will ensure that their performance management processes will take into account the accessibility needs of employees with disabilities by:

  • Reviewing the employee’s individual accommodation plan to understand their accommodation needs and determine if adjustments are required to improve the employee’s performance on the job
  • Having documents related to performance management in accessible formats, and
  • Providing informal and formal coaching and feedback in a manner which takes into account the employee’s disability

Zarpac Inc. will provide career development and advancement opportunities that take into account the accessibility needs of their employees who have disabilities by reviewing their individual accommodation plans to learn what adjustments may be needed for the employee to take on new responsibilities or advancement opportunities.

Design of Public Spaces

Zarpac Inc. will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Recreational trails/beach access routes
  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor play spaces, like playgrounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off street parking
  • Service-related elements like service counters, fixed queuing lines and waiting areas

Zarpac Inc. will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces.

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

For More Information

For more information on this accessibility plan and for accessible formats of this document we invite you to contact:

Dana Stevenson, Controller
Zarpac Inc.
1185 North Service Road East
Oakville, ON L6H 1A7
Phone: 905-338-8880 ext 153
Fax: 905-338-3521