Copyright © 2002 Published: April 2002 8.5x11 Soft Cover 210 Pages Table of Contents

Paperback US $89.00

When analyzing people protocols one must not under-estimate the effect that people can have on the performance of any production or packaging process.

Most companies under-estimate people and are constantly trying to get rid of a potentially positive element in any production process. This excessive drive to rid labor for the sake of getting rid of labor is false economy and even in automated systems will led to eventually disastrous results.

True, people are unpredictable, high maintenance, relatively expensive, unreliable and cause quality variations. Nevertheless in any environment they are the most flexible, adaptable and when trained properly are pro-active in a dynamic environment. People can think and solve problems and correct situations on the fly, whereas machines despite our ever-advancing technology are still dumb and will always be dumb.

People not only add the most value, but are also the most sensitive form of precision and therefore, have the greatest influence on function and reliability. Precision is learnt and good productive actions are repeated and unproductive actions are eliminated. Machines do not have that capability. Everything, no matter what the job, can be thought of as a process. Within each process there are a number of sequential steps that must be performed for the successful completion of that process (CBAs and SOPs). People are the determining factors in all processes.

People protocols contain all the aspects and requirements to form effective company policies and direct people in a concerted effort to bring about a harmonious and efficient outcome for the long-term stability, security and profitability of the company.